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Standard 1: information (about the setting)

Child’s voice

It's best for me when information is clear and easy for my parents or carers to find out, so they can choose the right setting for me.

Well-being outcome

Children experience responsive care, and their well-being, learning and play is supported because parents understand the setting well enough to make informed choices.

The registered person is responsible for ensuring that:

1.1 Parents are given sufficient accurate information for them to make an informed decision about the service.

1.2 A Statement of Purpose has been compiled as set out in the Regulations and information is given to prospective parents, orally and in writing, about the service provided.

1.3 The Statement of Purpose and additional information includes:

For all settings

  • Aims and objectives of the service.
  • Numbers, ages and sex of children for whom care is to be provided.
  • Range of needs of relevant children to be met.
  • Opening hours.
  • Staffing.
  • Full details of the provision, including: 
    • facilities available
    • services offered
    • activities offered 
    • routines
  • Language(s) used.
  • Terms and conditions upon which care is provided.
  • Admissions policy.
  • Contact information.
  • Arrangements for dealing with complaints and concerns.
  • Arrangements for dealing with any emergency.
  • Details of arrangements to review the Statement of Purpose and inform Care Inspectorate Wales (CIW) of changes to the service.
  • Details of pets or other animals on the premises.

For child minders only 

  • Composition of own family.
  • Whether the registered person is a foster carer.
  • Arrangements for working with an assistant in line with Annex A: Guidance for child minder assistants.

1.4 Parents are made aware that they can read the most recent inspection reports online at Care Inspectorate Wales.

To assist providers

The principal regulatory requirements underpinning this standard are outlined below, followed by relevant guidance. Providers should note that neither list is exhaustive, and that providers must have regard to all standards relevant to their service and the circumstances concerned.

Related regulations

Further guidance and support

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