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5. Contact us

Further information and general enquiries

Help to Buy (Wales) Ltd
1 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 1

Fax: 029 2080 3451

Buying a property or progressing your new loan application

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 1

Fax: 029 2080 3451

Conveyancers or solicitors dealing with a property purchase

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 1

Fax: 029 2080 3451

Already have a loan with Help to Buy and have a query in relation to that loan

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 2

Fax: 029 2080 3451

If you are experiencing financial difficulties or in arrears with your Help to Buy loan or need to change your direct debit date or discuss monthly interest payments

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 3

Fax: 029 2080 3451

If you have a complaint or are unhappy with our service

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 3

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.