Guidance

Help to Buy - Wales

In this guide

5. Contact us

Further information and general enquiries

Help to Buy (Wales) Ltd
1 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 1

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

Buying a property or progressing your new equity mortgage application and conveyancers or solicitors dealing with a property purchase

Telephone: 08000 937 937 (Monday to Friday, 9 AM to 5 PM) – please press Option 1

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

Already have a Equity Mortgage with us and have a query in relation to your Equity Mortgage

If you already have an Equity Mortgage with us and have a query in relation toit , for example repaying your Equity Mortgage , remortgaging to another lender, or requesting our consent for alterations.

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 2

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

If you are experiencing financial difficulties or in arrears with your Equity Mortgage or need to change your direct debit date or discuss monthly interest payments

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 3

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

If you have a complaint or are unhappy with our service

Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 4

Fax: 029 2080 3451

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.