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5. Coronavirus (COVID-19)

We understand that Coronavirus (COVID-19) continues to leave many customers feeling uncertain and anxious about the purchase of their new home or in need of support in their current home. Help to Buy Wales Ltd is working closely with the Welsh Government and key partners to adapt to the changing situation.

If you have a question that your house builder, solicitor or moving company cannot answer, then contact Help to Buy – Wales Ltd..

Applications for interest payment holidays are now closed. If you have not applied for a payment holiday on your equity loan, and are experiencing financial difficulties due to the coronavirus pandemic please contact Help to Buy – Wales Ltd.

We are working as flexibly as we can to support our customers but currently some services are taking longer than usual to deliver. We ask for patience and understanding in the current circumstances and at this very busy time. We will do all we can to respond to your query as quickly as possible.