About us
We develop and deliver services for people to register, calculate and pay tax in Wales.
Contents
Overview
Since 1 April 2018, we’ve collected and managed 2 devolved taxes on behalf of Welsh Government:
We work with Natural Resources Wales to support Landfill Disposals Tax.
We’re also responsible for collecting and managing:
The money we raise provides funding for Welsh communities and public services, like schools and the NHS.
Our overall purpose is to:
- design and deliver Welsh national revenue services
- lead the better use of Welsh taxpayer data for Wales
How we work with our customers
Our Approach
We help deliver a fair tax system for Wales through 'Our Approach', a Welsh way of doing tax. We work with taxpayers, representatives, partners and the public, to make sure taxes are collected effectively and efficiently.
Our Approach is defined by these 3 Welsh terms:
- ‘Cydweithio’ means ‘to work together’ and carries a sense of working towards a common goal
- ‘Cardarnhau’ suggests a solid, robust quality that can be relied on; this is about providing certainty, being accurate and reinforcing trust
- ‘Cywiro’ literally means ‘returning to the truth’ and is about the way we work with you to resolve errors or concerns
Our Approach is inspired by Our Charter which explains how we work.
Our goals
Our Corporate Plan 2025 to 2028 sets out our objectives. It explains how we’ll apply Our Approach and principles to our work.
Our strategic objectives are to:
- make it easy to do the right thing
- be fair and consistent in the way we deliver our services
- be a sustainable and future focused organisation
We'll follow new regulatory and legislative standards, including:
- the Well-being of Future Generations (Wales) Act
- the Welsh Language Standards Regulations
How we work together
Our people
We have more than 100 staff with skills across 14 different professions. We work in a way that’s innovative, collaborative and kind.
Our people are highly engaged, rating highly in the annual Civil Service People Survey, with particularly high ratings from our staff for Inclusion and Fair Treatment.
Find out more about what it's like working for us.
We’re committed to fostering an inclusive environment that values and respects individual differences.
Find out more about our ongoing commitment to equality in our Strategic Equality Plan for 2025 to 2028.
Leadership and governance
Our organisation is led by Interim Chief Executive Officer, Rebecca Godfrey. We have a board, leadership team (Tîm Arwain), and 2 leadership groups.
Our board:
- gives strategic direction on our capability and performance
- seeks assurance that we carry out our functions effectively
Our senior leadership team:
- guide our work delivering services for the people of Wales
- ensure we deliver the priorities in our corporate plan
Our leadership groups:
- manage our services and organisational planning
- support our leadership team and the board
Reports and information
We publish reports on our work every year. See our latest:
You can also find information about:
- jobs and employment
- how we manage information
- our statistics
- spending
- our agreement with the Welsh Government
- contact us
For more about the types of information we publish, see our publication scheme.