In this guide
3. Apply
Emergency Assistance Payment
Between 1 May 2020 to 31 March 2023, you can get no more than 5 grants in a year (rolling 12 months).
Use this service to:
- apply for an Emergency Assistance Payment
- apply for an Individual Assistance Payment
- apply on behalf of someone else (registered partners only)
Before you start
You cannot apply for a grant if you have:
- already received a grant in the last 28 days (or in the last 7 days if you are impacted by COVID or are on Universal Credit and are experiencing financial hardship)
- already received 3 grants in the last year (or 5 grants if you’re in receipt of Universal Credit or impacted by coronavirus)
You can also apply by:
- post
- phone 0800 859 5924 (between 9.30am to 4.00pm Monday to Friday) (Croesawir galwadau yn Gymraeg / Calls are welcomed in Welsh)
- getting help from one of our partner organisations