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3. Apply

Emergency Assistance Payment

Between 1 May 2020 to 31 March 2023, you can get no more than 5 grants in a year (rolling 12 months).

Use this service to:

  • apply for an Emergency Assistance Payment
  • apply for an Individual Assistance Payment
  • apply on behalf of someone else (registered partners only)

Before you start

You cannot apply for a grant if you have:

  • already received a grant in the last 28 days (or in the last 7 days if you are impacted by COVID or are on Universal Credit and are experiencing financial hardship)
  • already received 3 grants in the last year (or 5 grants if you’re in receipt of Universal Credit or impacted by coronavirus)

You can also apply by:

  • post
  • phone 0800 859 5924 (between 9.30am to 4.00pm Monday to Friday) (Croesawir galwadau yn Gymraeg / Calls are welcomed in Welsh)
  • getting help from one of our partner organisations